Q: I can't get the Admin Tab on my site. What should I do?
A: Click the "Logout" button and close all browsers. Return to your site and log in again. If this doesn't solve the problem, logout and close your browser. Next, open Windows Explorer. Navigate to your cookies folder (generally, c:\windows\cookies) and delete the cookie that contains your site name. Return to your site and log in. The Admin tab should now be present.

Q: I would like to point my existing domain name to my insightcommerce.net URL. How can I do this?
A: Email Technical Support at support@insightcommerce.com with the following information:

1. Your existing URL (e.g., www.yourname.com)
2. Your insightcommerce.net URL (e.g., yourname.insightcommerce.net)
3. The name of your original domain registrar (e.g., Network Solutions)

In some cases, you may need to contact or respond to your original domain registrar. We'll assist you any way we can.

Q: How do I change my insightcommerce.net URL?
A: Email Technical Support at support@insightcommerce.com with your new name and your existing insightcommerce.net URL. We'll make the change for you. Allow two business days for the change to take effect. We recommend that you avoid changing your site URL if you're seeing significant traffic.

Q: How can I accept credit cards on my site?
A: In order to accept credit cards on your site, you will need an Online Merchant Account from our partner, Humboldt Bank. There is no fee to apply. Once your account is approved, there is a onetime set-up fee of $25. You will receive two monthly statements, one from Humboldt Bank and one from Innuity for payment processing. Monthly charges from Humboldt Bank include a $10 statement fee, a 2.29% discount rate (variable dependent on address verification) on transactions, and $0.20 per transaction charge with a monthly minimum of $15. Innuity charges are a $10 monthly gateway fee and $0.15 minimum per transaction. See how our rates measure up.

Q: While I'm editing my site, some items that I deleted keep reappearing. What can I do?
A: This is caused by a defect in Microsoft Internet Explorer. To work around this problem, you can:

1. Ensure you have the latest version of Microsoft Internet Explorer.
2. Open your browser and click "Tools" at the top of the page.
3. Click Settings in the Temporary Internet Files area.
4. Click the radio button next to "Every visit to the page" option.
5. Click OK until the windows are closed.

Q: How do I delete my site?
A: Simply email support@insightcommerce.com or call 1-877-497-9909 and let us know you would like to have your site de-activated.

If you don't see your question here, take a look at our Frequently Asked Questions.